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FAQ
Questions fréquemment posées
Général
Configuration des FAQ
A: At Lumora, we understand that sometimes you may need to modify or cancel your order. Changes or cancellations can only be processed within one hour of placing the order, as we begin preparing shipments promptly to ensure fast delivery. To request a change or cancellation, please contact our customer service team immediately through the contact information provided on our website. If your order has already been shipped, we are unable to make changes or cancel it; however, you may initiate a return once you receive the product, following our standard return policy. We recommend reviewing your order details carefully before checkout to help avoid delays.
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